Frequently asked questions

First, you top up your BYTERONIX account. Orders and ongoing services are then paid from the available balance, keeping your spending transparent.

No. BYTERONIX follows a prepaid model, so only available balance can be used.

The customer area shows the currently available payment methods. Top-ups start at €1.00 and are limited to €250.00 per payment. The maximum account balance is €750.00.

Your previous top-ups, bonuses and payment status are listed in the top-up history.

No. Received donations and one-time bonus credit can be used for products, but cannot be donated again. This protects the prepaid system from abuse.

Invoices, orders, balance movements and product payments are available in the customer area under invoices, orders and transactions.

The portfolio includes game servers, bot hosting, KVM servers, TeamSpeak servers, webspace, domains and Plesk licences. Availability, specifications and current prices are shown on the respective product pages.

Many services can be provisioned automatically after a successful order. Some products or reviews may take a little longer.

Many hosting products are automatically provisioned directly after ordering at your express request. Before placing a paid order, you therefore need to confirm the displayed notices about early performance and the legal conditions.

Without sufficient balance, a service cannot be newly ordered or renewed. Please top up in time.

Yes. Available management functions, product details and important actions are collected in your customer area.

Products are booked prepaid for a fixed term. The dashboard shows the expiry date or remaining term and lets you renew eligible products for the period you choose.

No. Having sufficient balance does not currently trigger an automatic renewal. You decide whether and for how long to renew a product.

Time-based hosting products do not require a separate cancellation. If you do not renew, usage ends with the booked term. Domains and some licence products follow their separately stated terms and expiry periods.

You receive an email reminder before expiry. At expiry, the product is stopped or suspended immediately. Webspace, TeamSpeak, KVM servers, game servers and bot hosting are permanently deleted after the current three-day grace period if they are not renewed in time.

Your webspace page includes a “Connect domain” action. For BYTERONIX-managed domains, the required DNS records can be created automatically. For external domains, we show the values you need to set manually.

Your TeamSpeak server page also includes a “Connect domain” action. BYTERONIX domains can be configured automatically, while external domains receive clear setup instructions.

The game server catalogue currently lists 24 games and their available server variants. Bot hosting supports your own bot or an available one-click template. CPU and RAM, as well as SSD storage for game servers, can be selected to match your needs.

All management functions are integrated directly into the BYTERONIX customer area. You do not need a separate login for a third-party hosting panel.

You can start, stop and restart the service, use the live console and monitoring, manage settings, generate SFTP credentials and manage databases, backups and recurring tasks.

Uptime shows how long the game server or bot has been running continuously since its last start. It only increases while the status is “Running” and resets after a restart. The term is the prepaid booking period and continues regardless of whether the server is running or stopped.

The relevant product page shows the exact limit. Current game server and bot hosting offers provide up to three MySQL databases and three local backups per server. You can create, restore and delete backups yourself.

Yes. You can create recurring start, restart or stop tasks and choose the first execution time and interval.

A Minecraft server can only start after you have accepted the official Minecraft End User License Agreement for your server. You confirm it directly in the customer area on the first start.

A reinstallation sets up the selected server variant again using the saved settings. All existing game server or bot files are permanently deleted, so create a current backup first.

Do not order the server again. Open a support ticket and include the affected product number. Our team can inspect the provisioning status and correct the cause.

At the end of the prepaid term, the game server or bot is suspended immediately and can no longer be used. If you do not renew within the current three-day grace period, the server and its data are permanently deleted. No separate cancellation is required.

No. Our KVM servers run on BYTERONIX-owned host systems. We do not resell purchased reseller VPS products; we operate the underlying server infrastructure ourselves at our data-centre location in Frankfurt am Main.

Our current VPS host systems use AMD EPYC server processors, registered ECC memory and PCIe 4 datacenter NVMe SSDs. More details are available on the Technology & Infrastructure page.

Yes. Flexible KVM servers let you choose CPU cores, RAM, NVMe storage, IP addresses, backup slots and the operating system. Alternatively, predefined packages provide fixed specifications.

The customer area provides power actions, live status and statistics, the noVNC console, IP addresses, rDNS, backups, scheduled tasks and reinstallation.

Uptime measures continuous server operation since the last start. The term shows how long the prepaid product remains paid. A powered-off KVM server does not accumulate uptime, but its booked term continues.

The first three backup slots are included with flexible KVM servers; fixed packages show their included amount in the offer. You can create, restore and delete backups manually or create them automatically through scheduled tasks.

Start, stop, shutdown, restart and backup creation can be configured as recurring tasks on a fixed schedule.

A reinstallation overwrites the server system and data. Save required data in a current backup first, then check the selected operating system and the newly generated credentials.

The KVM server is stopped and suspended immediately when its booked term expires. Without renewal, it and its data are permanently deleted after the current three-day grace period.

Search your desired domain, check availability and choose a term of 1, 2 or 3 years in the order process. Payment is made using BYTERONIX balance.

If a domain is already registered, it may be transferred to BYTERONIX. You need the auth code from your current provider. If the auth code is wrong or invalid, the registry rejects the transfer.

By default, domains use ns1.connectlayer.de and ns2.connectlayer.de. You can later change nameservers in the domain management area if the domain supports it.

Yes. Domain management lets you view and manage DNS records. A DNS generator helps with common setups such as webspace, TeamSpeak, game servers or mail servers.

Registries require complete holder data for domain registrations. At minimum, your address and contact data must be complete before ordering a domain.

Choose a VPS licence for a virtual server. A Dedicated licence is required for your own physical server.

The IP address is entered after ordering in the Plesk licence management area under the “IP binding” tab.

Orders and renewals are available for 30, 90, 180, 360, 720 or 1,080 days.

The licence is deleted at expiry. Unlike most hosting products, it is not merely suspended first.

No. Upgrades and downgrades are not available. Select the correct licence type for each new order.

After provision, the licence key is shown in the detail view of your Plesk licence.

No. Every webspace receives an automatic technical address. You can connect your own domain later at any time.

The system selects a suitable host system, creates dedicated management access and provisions the webspace with the booked package limits.

Three TeamSpeak backups are included. During the order, you can optionally choose four or five backups.

Yes. You can manage the server name, welcome message, password, server group keys and backups in the customer area. The BYTERONIX host button remains fixed for security and branding reasons.

Create a support ticket in the customer area and select the appropriate department. Replies and status changes appear in the ticket conversation.

The support PIN helps our team securely assign your request to your customer account. Only share it with official BYTERONIX support.

Use a unique strong password and enable two-factor authentication whenever possible.

Open “My Account” in the customer area and select “Discord”. Connect your Discord account to your BYTERONIX customer account. You will then be added to our Discord server and automatically receive the customer role.